This policy explains how Serene Salt Rooms Ltd (“we”, “us”) uses personal information collected through serenesaltrooms.com. We are the data controller for this information.
What we collect
- Details you send us through our forms: your name, email address, phone number (optional) and your message.
- Order details if you buy from our shop: name, addresses, contact details and what you ordered.
- Basic technical data such as cookies needed for the site and shop to work.
How we use it
- To reply to your enquiry and provide quotes (legitimate interests, or steps before a contract).
- To tell you when booking opens at the Exeter Salt Room, if you asked us to (consent).
- To process and deliver orders (contract) and keep records we are legally required to keep.
We do not sell your information or use it for unrelated marketing. Please do not send us health or medical details through the website.
How long we keep it
Enquiries are kept for up to 24 months. Order records are kept for six years for tax purposes. You can ask us to delete your details at any time where we are not legally required to keep them.
Who we share it with
Only service providers who help us run the website and shop (such as our web host and email provider), under appropriate data protection terms. The map on our Exeter page is provided by Google and loads only when you view that page.
Your rights
You can ask to access, correct or delete your information, or object to how we use it, by contacting us through our contact page. You can also complain to the Information Commissioner’s Office at ico.org.uk.
Last updated October 2026.